33gd Privacy Policy — How We Collect, Use, and Protect Your Personal Data
At 33gd, protecting the personal information of every player in Bangladesh is a fundamental commitment. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and the rights you hold over your own information.
Our Core Privacy Commitments
Before reading the full policy, here is a plain-English summary of the six principles that govern how 33gd handles your personal data. These principles apply to every player, from Dhaka to Chittagong, Cox's Bazar to Sylhet.
Minimal Data Collection
33gd collects only the personal data that is genuinely necessary to operate your account, process payments in ৳ BDT, verify your identity for KYC compliance, and deliver a safe gaming experience. We do not collect data for its own sake, and we do not harvest data beyond what each stated purpose requires.
No Sale of Your Data
33gd does not sell, rent, or trade your personal information to unaffiliated third parties for their own commercial or marketing purposes. Your data is not a product. Any sharing with third parties — such as payment processors like bKash or Nagad, or game providers — occurs strictly for the purpose of delivering the services you have requested.
SSL Encryption on All Data
All data transmitted between your device and the 33gd platform is protected using industry-standard TLS/SSL encryption. Sensitive data stored on our servers — including payment details and identity documents — is encrypted at rest using AES-256 encryption standards.
Your Rights Over Your Data
You have the right to access, correct, and request deletion of the personal data 33gd holds about you. You may also request a copy of your data in a portable format. These rights can be exercised at any time by contacting the 33gd support team via the email address displayed in the footer of every page on this website.
Defined Retention Periods
33gd does not retain your personal data indefinitely. Retention periods are tied to the purpose for which the data was collected. Account data is retained for the duration of your account relationship with 33gd plus a defined post-closure period required for regulatory compliance. After that period, data is securely deleted or anonymised.
Marketing Opt-Out
If you have consented to receiving promotional communications from 33gd — such as bonus offers, new game announcements, or seasonal promotions for events like Eid or Pohela Boishakh — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting the support team directly.
Contents
- 1. Introduction
- 2. Data Controller
- 3. Data We Collect
- 4. How We Collect Data
- 5. Why We Use Your Data
- 6. Legal Basis
- 7. Sharing Your Data
- 8. Cookies & Tracking
- 9. Data Retention
- 10. Data Security
- 11. Your Rights
- 12. Children's Privacy
- 13. Third-Party Links
- 14. Policy Updates
- 15. Contact Us
Version 2.0 — replaces all prior versions.
This Privacy Policy describes how 33gd collects, uses, stores, and protects the personal information of registered players and visitors to https://33gd.io. By creating an account or continuing to use the 33gd platform, you confirm that you have read and understood this policy in full.
This policy is written in English. Where a translation exists for informational purposes, the English-language version of this Privacy Policy shall take precedence in the event of any conflict or ambiguity.
1 Introduction
1.1 33gd operates an online casino and sports betting platform at https://33gd.io, serving the Bangladesh market with games, cricket betting, live casino tables, slots, and colour prediction products. In the course of providing these services, 33gd necessarily collects and processes personal data relating to the individuals who use the platform.
1.2 33gd takes its privacy obligations seriously. This Privacy Policy has been prepared to give every player a clear, transparent, and honest account of what personal data we hold, why we hold it, and how we protect it. We encourage all players to read this policy in full and to contact the support team if anything is unclear.
1.3 This Privacy Policy should be read alongside the 33gd Terms & Conditions (available at /terms-conditions) and the Responsible Gaming Policy (available at /responsible-gaming). Together, these three documents form the complete regulatory and legal framework governing your relationship with 33gd.
2 Data Controller
2.1 For the purposes of applicable data protection legislation, the data controller responsible for the personal data of 33gd players is the operator of the 33gd platform. Contact details for the data controller are the same as the general support contact displayed in the footer of every page on this website.
2.2 If you wish to exercise any of your data rights, raise a privacy concern, or request information about how your personal data is being processed, please contact the 33gd Data Protection contact via the support email address shown in the footer. All data-related enquiries will be acknowledged within five (5) business days and resolved within thirty (30) calendar days where reasonably practicable.
3 Personal Data We Collect
3.1 The categories of personal data that 33gd may collect and process are described in the table below. The specific data collected at any point depends on the service or feature you are using.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, National ID (NID) number, photograph | Registration & KYC verification |
| Contact Data | Mobile number, email address, district/city (e.g., Dhaka, Chittagong, Sylhet) | Registration |
| Financial Data | bKash / Nagad / Rocket mobile wallet numbers, transaction reference numbers, deposit and withdrawal amounts in ৳ BDT | Deposits, withdrawals, KYC |
| Account Activity Data | Login timestamps (BST), game session records, betting history, balance movements, bonus usage | Ongoing platform use |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, unique device identifier | Each platform visit or session |
| Usage Data | Pages visited, game categories browsed, time spent per section, click paths, referring URLs | Each platform visit or session |
| Communications Data | Support ticket content, live chat transcripts, emails sent to and received from 33gd | When you contact support |
| Marketing Preferences | Consent status for promotional emails, SMS notifications, and in-platform messages | Registration or preference update |
3.2 33gd does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data beyond what is strictly required for age and identity verification under applicable KYC standards. Where a national identity document incidentally contains such data, it is used solely for verification purposes and is not stored for any other use.
4 How We Collect Your Data
4.1 Directly from you: The majority of the personal data 33gd holds is provided directly by you during the account registration process, when completing KYC verification, when making deposits or withdrawals via bKash, Nagad, Rocket, or Upay, or when contacting the support team.
4.2 Automatically during platform use: When you access https://33gd.io, our servers and analytics systems automatically collect Technical Data and Usage Data as described in Section 3. This collection is necessary for the secure operation of the platform and for diagnosing performance issues.
4.3 From third-party service providers: 33gd may receive data from identity verification partners, payment processors, fraud prevention services, and game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) where that data is necessary to operate your account, process transactions, or ensure game integrity.
4.4 From cookies and similar technologies: 33gd uses cookies, pixel tags, and local storage to enhance your platform experience, remember session preferences, and measure the effectiveness of promotions. See Section 8 for full details of our cookie practices.
5 Why We Use Your Personal Data
5.1 33gd processes your personal data for the following purposes:
- Account creation and management: To register your account, authenticate your identity at login, and manage your account settings and preferences throughout your time on the platform.
- Identity and age verification (KYC): To confirm that you are at least 21 years of age and to comply with our obligations under applicable anti-money-laundering and responsible gaming standards.
- Processing financial transactions: To handle deposits and withdrawals in ৳ BDT via bKash, Nagad, Rocket, and Upay, to record transaction history, and to reconcile your account balance accurately.
- Game and bet settlement: To record wager placements, calculate outcomes, settle winnings, and maintain a complete and auditable record of your gaming activity.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent account activity, unauthorised access, money laundering, and abuse of bonus promotions.
- Responsible gaming enforcement: To monitor player behaviour for signs of problem gambling, to apply self-exclusion requests, to enforce deposit and loss limits, and to comply with our responsible gaming obligations.
- Customer support: To respond to your support enquiries, resolve disputes, and communicate important account-related information to you.
- Platform improvement: To analyse aggregated usage patterns, identify technical issues, test new features, and improve the overall quality and performance of the 33gd platform.
- Marketing communications (with your consent): To send you promotional offers, bonus notifications, new game announcements, and seasonal promotions relevant to the Bangladesh market — for example, special offers during Eid, Pohela Boishakh, or major cricket events like the BPL or T20 World Cup. Marketing communications are sent only where you have given explicit consent.
- Legal and regulatory compliance: To maintain records required by applicable law, to respond to lawful requests from regulatory or law enforcement authorities, and to exercise or defend legal claims.
6 Legal Basis for Processing
6.1 33gd processes your personal data on the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing required to create your account, verify your identity, process transactions, and deliver the gaming services you have contracted for.
- Legal obligation: Processing required for 33gd to comply with KYC, anti-money-laundering obligations, age verification requirements, and responses to lawful authority requests.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform performance analytics, where those interests are not overridden by your data protection rights.
- Consent: Processing for marketing communications, certain non-essential cookies, and any other processing activity for which 33gd has explicitly sought and obtained your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
7 Sharing Your Personal Data
7.1 33gd does not sell or rent personal data to any third party. We share personal data only in the following specific and limited circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and any other payment partner used to process your deposits and withdrawals. These partners receive only the data necessary to complete and verify your financial transactions.
- Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other game studios whose content is available on the 33gd platform. Game providers receive session tokens and technical identifiers necessary to deliver game content and record outcomes — they do not receive your full identity or financial data.
- Identity verification and KYC services: Third-party identity verification partners used to authenticate your NID, passport, or other identity documents as part of the KYC process.
- Fraud prevention and security services: Specialist providers used to detect and prevent fraud, unauthorised access, and money laundering activity across the platform.
- Legal and regulatory authorities: Where 33gd is required by applicable law, court order, or a lawful request from a regulatory or law enforcement authority to disclose personal data, we will comply with that obligation. 33gd will inform you of such a disclosure where legally permitted to do so.
- Professional advisors: Legal, accounting, or audit professionals engaged by 33gd, subject to binding confidentiality obligations.
7.2 All third-party data processors engaged by 33gd are required to process personal data strictly in accordance with 33gd's instructions and to implement appropriate technical and organisational security measures consistent with the standards set out in this Privacy Policy.
8 Cookies & Tracking Technologies
8.1 33gd uses cookies and similar tracking technologies on https://33gd.io for the purposes described below. A cookie is a small text file stored on your device by your web browser when you visit a website.
- Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cookies cannot be disabled without impairing platform functionality.
- Functional cookies: Used to remember your account preferences, language settings, and display options so that you do not need to re-enter them on each visit.
- Analytics cookies: Used to collect anonymised or pseudonymised data about how visitors use the platform, which pages are visited most frequently, and where technical errors occur. This data is used solely to improve platform performance and user experience.
- Marketing cookies: Used, with your consent, to deliver promotional content relevant to your activity on the 33gd platform and to measure the effectiveness of promotional campaigns. These cookies are only placed where you have provided explicit consent.
8.2 You can control non-essential cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that refusing cookies may affect the functionality of certain platform features.
8.3 33gd does not use cookies to track your activity across third-party websites outside of https://33gd.io.
9 Data Retention
9.1 33gd retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Regulatory compliance, AML obligations |
| Financial Transaction Data | Duration of account + 7 years post-closure | Financial record-keeping requirements |
| KYC Documents | Duration of account + 5 years post-closure | Identity verification audit trail |
| Betting & Gaming Records | Duration of account + 3 years post-closure | Dispute resolution, responsible gaming audit |
| Support Communications | 3 years from last interaction | Dispute resolution, service improvement |
| Marketing Preferences | Until consent is withdrawn or account is closed | Consent management |
| Technical & Usage Data (anonymised) | Up to 24 months | Platform analytics and performance improvement |
9.2 After the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.
10 Data Security
10.1 33gd implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:
- TLS/SSL encryption for all data transmitted between your device and 33gd servers.
- AES-256 encryption for sensitive data stored on 33gd infrastructure, including payment details and identity documents.
- Role-based access controls ensuring that only authorised 33gd personnel can access personal data, and only to the extent required for their specific responsibilities.
- Regular security assessments, penetration testing, and vulnerability scanning of the 33gd platform and underlying infrastructure.
- Secure data backup procedures with encrypted offsite storage.
- Staff training on data protection obligations and information security best practices.
10.2 Notwithstanding the measures described above, no method of electronic transmission or storage is completely secure. 33gd cannot provide an absolute guarantee of data security. In the event of a data breach that is likely to affect your rights or freedoms, 33gd will notify affected players and relevant authorities without undue delay in accordance with applicable data breach notification requirements.
10.3 You are responsible for maintaining the security of your own account credentials. Never share your 33gd password or one-time passcode (OTP) with any other person. 33gd will never ask for your password through any support channel.
11 Your Data Protection Rights
11.1 Subject to applicable law, you have the following rights in relation to the personal data that 33gd holds about you:
- Right of access: You may request a copy of the personal data 33gd holds about you, along with information about how that data is being used.
- Right to rectification: You may request that 33gd corrects any inaccurate or incomplete personal data held about you.
- Right to erasure: You may request that 33gd deletes your personal data where there is no longer a lawful basis for retaining it. This right is subject to 33gd's legal retention obligations described in Section 9.
- Right to restrict processing: You may request that 33gd limits the ways in which it uses your personal data in certain circumstances — for example, while the accuracy of data is being disputed.
- Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that 33gd provides your personal data in a structured, commonly used, machine-readable format.
- Right to object: You may object to 33gd processing your personal data on the basis of legitimate interests, including profiling. You may also withdraw consent for marketing communications at any time.
- Rights related to automated decision-making: 33gd does not make purely automated decisions about you that produce significant legal effects without human review. Where automated analysis informs a decision (such as fraud flag review), a human agent is involved in the final determination.
11.2 To exercise any of the above rights, please contact the 33gd support team via the email address displayed in the footer of every page on this website. Please state clearly in your message that you are submitting a data rights request. 33gd will respond within thirty (30) calendar days. In complex cases, this period may be extended by a further two (2) months, and you will be informed of any such extension.
11.3 33gd will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied.
12 Children's Privacy
12.1 The 33gd platform is strictly intended for adults aged 21 years and above. 33gd does not knowingly collect, store, or process the personal data of any person under the age of 21. Age verification is conducted as part of the registration and KYC process for all new accounts.
12.2 If 33gd becomes aware that personal data has been collected from a person under the age of 21 without age verification, that account will be immediately suspended, all funds will be returned where practicable, and the data will be deleted from 33gd systems without undue delay.
12.3 If you are a parent or guardian and believe that a minor has accessed the 33gd platform and provided personal data, please contact the support team immediately via the email address in the footer of this website. 33gd will investigate and take appropriate action as a matter of priority.
13 Third-Party Links
13.1 The 33gd platform may display references to third-party services — for example, payment method providers such as bKash or Nagad, or game providers such as Pragmatic Play or Evolution Gaming. Where third-party services are accessible via their own websites or applications, those sites operate under their own privacy policies, which are independent of this Privacy Policy.
13.2 33gd is not responsible for the privacy practices, data handling, or security standards of any third-party website or service. Players who interact with third-party platforms do so at their own risk and should review the relevant third-party privacy policy before providing any personal data.
14 Updates to This Privacy Policy
14.1 33gd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. The effective date and version number displayed at the top of this page will be updated accordingly.
14.2 Where changes are material — meaning they meaningfully affect your rights or the way your data is used — 33gd will notify registered players by email or by a prominent notice on the platform at least seven (7) days before the updated policy takes effect.
14.3 Your continued use of the 33gd platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the updated policy, you should cease using the platform and request account closure before the effective date.
14.4 The current version of this Privacy Policy is always accessible at /privacy-policy on this website. Players are encouraged to review this page periodically to stay informed of how 33gd is protecting their data.
15 Contact Us
15.1 For any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by 33gd, please contact the support team using the email address displayed in the footer of every page on this website. Please mark your message with the subject line "Privacy Enquiry" to help the team route your request correctly.
15.2 The 33gd English-language support team operates 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6) and will acknowledge your privacy-related enquiry within five (5) business days.
15.3 For urgent matters relating to potential data breaches, account security incidents, or suspected unauthorised access to your personal data, please state "URGENT — Security" in your message subject line so the team can prioritise your case appropriately.
Continue Exploring 33gd
Now that you are familiar with how 33gd handles your data, feel free to explore the full range of games and betting options available on the platform.